Urola Teleservice is a remote assistance service, in which experts assist the customer or the machine directly online, securely with remote assistance software.
UROLA TELESERVICE
With Urola Teleservice you will always be connected to the Technical Assistance service so that you have real-time attention for the diagnosis and resolution of incidents. We provide agility in communications and speed in responding to your assistance needs.
UROLA TELESERVICE
The remote assistance to the machine is done through encrypted point-to-point communication allowing access to different elements such as the PLC, HMI, drives, cameras…
The remote assistance to the field technician is done through a collaborative tool in real time that allows diagnosing, solving and supporting the maintenance of the equipment, increasing the efficiency of the interventions.
All communications are traceable and recorded in Urola’s services, ensuring the privacy of your data, and having access to historical data at any time.
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Simple and intuitive interface
Suitable for all profiles. Developed in web technology. No application installation required.
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Direct request
Possibility of requesting the expert technician or deferred by means of electronic tickets.
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Screen sharing
Allows texts, graphics and freehand drawings to be superimposed on the image in real time.
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Possibility of sharing files
Allows the sharing of videos, images and documents.
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Simultaneous translation chat
There is no language limitation.
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Multi-device
Compatible with smartphones, tablets or smart glasses.
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Generation of technical reports
Reports are generated with the data and actions carried out in the intervention.
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Possibility of recording the intervention
Including the added visual instructions.
CHARACTERISTICS
Efficiency
Reduces diagnostic and troubleshooting time.
Cost savings
Avoids technician travel, minimizing production downtime.
Field support.
Instant attention to field technicians and customers through advanced tools.
The service stands out for its agility and speed (immediacy). We offer agile and fast support for both the user and the machine.
It means cost savings (travel of technicians…), speed in solving problems, since you do not have to wait for the Urola technician to travel. Field support tools will help you to control the situation and solve the problem as soon as possible.
We do even more!
Urola Kalea, s/n - Apdo 3
20230 Legazpi (Gipuzkoa)
España
Tel.: (+34) 943 73 70 03
E-mail: info@urolasolutions.com
Urola Solutions develops advanced solutions for the packaging manufacture with blow moulding technology, providing added value to end users.